SERVPRO of Madison / Goodlettsville Employee Photos

Rhonda McBride

Rhonda McBride

Controller/Human Resources Manager. Rhonda serves as the Controller/Human Resources Manager for 4 local SERVPRO offices (SVP Madison/Goodlettsville, Wilson County, Sumner County, and South Nashville). Rhonda supervises the accounting operations of the entire company. Included are budget production, financial reports, and controls and budgets to mitigate risk and compliance with generally accepted accounting practices. She also supervises our Administrative and Accounting staff and ensures that all customer accounts are handled quickly, efficiently, and accurately. Rhonda is also the main Human Resources point of contact for any recruiting or hiring. Call Rhonda at (615) 868-5324 for any Accounting or Administration-related inquiries. A current MBA student at Lipscomb University, Rhonda is a Magna Cum Laude graduate of Lipscomb with a Bachelor’s Degree in Business Administration. She is married to Kevin and they have a 12-year old daughter Isabella.

Joe Haas

Joe Haas

Joe is our General Manager and directs all day to day business for the Madison/Goodlettsville Shop. He schedules jobs, estimates jobs, manages all production personnel and sales marketing activities. He meets with adjusters, agents, and customers to walk them through the remediation process. He manages our office team including accounting and administrative activities. Joe keeps a close watch on our customer satisfaction reports, including the resolution of customer concerns. If you experience a water, fire or mold emergency in the Madison and Goodlettsville area, call our team first for a fast response.

Christina Haley

Christina Haley

Christina is the Office Manager for SERVPRO of Madison/Goodlettsville. Her responsibilities include facilitating our morning Work In Progress (WIP) meeting. Christina updates the job files to insure they are properly audited and contain the required documentation.

Customer satisfaction is very important to our team, Christina is always ready to help address any customer concerns.

If you have questions regarding water, fire or mold remediation in the Madison area, feel free to call us at (615) 868-5324.

Polly Carman

Polly Carman

Administrative Assistant - Polly provides excellent customer service for all of our customers, but she is also responsible for sending out e-mail and correspondence, and helping our team in meeting important deadlines. She also prepares invoices and estimates, and conduct file quality reviews within the company. Polly also aids in the scheduling of crews and jobs, and help in other departments, as needed. She handles all Madison tn. mold removal inquiries. Water Damage Restoration - WRT & Applied Structural Drying - ASD Certified

Kim Higgs

Kim Higgs

Kim Higgs is an Administrative Assistant with us. On a daily basis, she answers the telephone, responds to customer inquiries, and assists all members of our staff with their ongoing needs. 

Kim prides herself on being honest, hard working, and thorough in all she does. 

If you need further information about the services we provide, please give our office a call at (615) 868-5324.

Stephanie Hemminger

Stephanie Hemminger

Stephanie Hemminger is a Sales & Marketing Representative at SERVPRO of Madison/Goodlettsville. She manages all sales and marketing initiatives as well as develops and implements an annual marketing plan, which promotes franchise services and develops a diverse customer base.

Nikki Bivens

Nikki Bivens

Crew Chief – Nikki Bivens performs on-site production services, including water extraction and fire cleanup. She also develops productions expertise: services, cleaning products and equipment to be used. Nikki also completes appropriate documentations, and provides excellent customer service to all of our clients.

Call 24/7 for water removal services in Goodlettsville at (615) 868-5324. Water Damage Restoration - WRT & Applied Structural Drying - ASD Certified

Kevin Shell

Kevin Shell

Kevin is a Production Manager and works with our crews on water, mold, fire, HVAC, and many other types of restoration projects. He oversees all ongoing projects and conducts estimates of any new jobs. Kevin coordinates the production team on their jobs and is active in the placement of proper equipment for the scope of each job. He is very experienced and is an asset to our team and our customers. If you suffer from a water, fire or mold emergency in the Inglewood area, call us for help.

Clayton Cross

Clayton Cross

Clayton is a technician on the production side of our business. He assists the Crew Chief in daily monitoring, demolition, and general cleaning. Clayton ensures safety precautions are followed on job sites and submits weekly reports regarding production activities. He works on mold, fire and water emergency projects in Hendersonville and surrounding areas.